A recent Gartner study proves that 87% of employee are unsatisfied with their experience. Why? They feel disengaged and undervalued. Such widespread dissatisfaction can lead to increased turnover rates and decreased productivity in your organization.
Imagine the impact on your company’s bottom line when more than half of employees are unhappy. Projects get delayed, innovation stalls, and the overall morale of your team plummets.
On top of this, the cost of replacing disengaged employees is high, not just in monetary terms but also in lost knowledge and disrupted workflows. Employee Experience Software offers a comprehensive solution to this pressing problem.
By using an employee experience software, you can boost employee satisfaction, and productivity. In this blog, we help you find the best employee experience software for retention and performance so you can start your employee engagement campaigns ASAP.
Let’s dive in.
What is an Employee Experience Software?
Employee experience software is a comprehensive platform designed to enhance various aspects of the employee lifecycle in your organization. It offers various features to enhance engagement, performance, and overall workplace satisfaction.
These tools integrate multiple functionalities such as performance management, feedback collection, goal setting (OKRs), employee recognition, and people analytics.
The primary objective of employee experience software is to create a seamless, positive, and productive work environment that helps retain top talent and drive business outcomes.
Why Do You Need Employee Experience Software for Retention and Performance?
The Head of People at Jupiter says, “As organizations grow, manually tracking employee experience scores becomes increasingly challenging. Automation streamlines communication, significantly freeing up bandwidth for managers and HR professionals.
Throughout my professional journey, I have used several tools and witnessed firsthand how their collective intelligence personalizes findings, curates development plans, and offers valuable insights throughout the employee lifecycle. This approach adds structure and enhances inclusion and commitment by keeping employees motivated.”
Here’s why you need employee experience software for retention and performance:
Improve employee engagement
Employee experience software provides tools and surveys that help gauge employee satisfaction and engagement levels. Regular feedback and pulse surveys help identify areas needing improvement.
Imagine your sales team is experiencing low morale and high turnover; you can conduct pulse surveys. These surveys help you understand the real causes of dissatisfaction among employees. For example, it can be a lack of recognition. So, you can introduce a new recognition program to motivate the team and reduce turnover rates.
Data-driven decision making
An employee experience software offers robust analytics and reporting features, enabling managers to make informed decisions based on real-time data rather than intuition.
Imagine using employee experience software to track performance and engagement metrics. This data can reveal hidden insights about employees. For example, the employees who participated in regular training sessions performed better and stayed longer with the company. As a result, you can increase investment in training programs, leading to higher productivity and employee retention.
Personalized development plans
Employee experience software includes performance reviews that uncover individual performance data to create tailored development plans that address each employee’s needs and career goals.
Imagine the software identified that many junior analysts desired more mentorship opportunities. You can use this information to establish a structured mentorship program tailored to these needs. This helps you improve job satisfaction and faster skill development among junior staff.
Enhanced Employee Well-being
These tools often include wellness modules that monitor and promote employee well-being, helping to reduce burnout and improve work-life balance.
Imagine the employee experience software’s wellness feature identified that consultants were frequently working extended hours and reporting high stress levels. In response, the management can implement flexible work schedules and introduce wellness programs.
7 Features to Look For in Employee Experience Software for Retention and Performance
When selecting the best employee experience software for retention and performance, here are seven key features to consider:
| Feature | Purpose | |
| 1. | OKR (Objectives and Key Results) Management | To ensure that all goals are tracked and updated in real-time, fostering a culture of accountability and transparency. |
| 2. | 360-Degree Feedback | To let employees receive feedback from peers, managers, and direct reports to aid their personal development and performance improvement. |
| 3. | Automated Performance Reviews | To reduce administrative workload and ensure timely, fair, and consistent reviews. |
| 4. | One-on-One Meeting Management | To enhance communication between managers and employees |
| 5. | Employee Engagement Surveys | To measure employee engagement and gather feedback |
| 6. | People Analytics | To track and analyze employee performance, engagement, and well-being |
| 7. | Integration with Existing Tools | To integrate seamlessly with various work tools like Slack, Microsoft Teams, HRIS, ATS, CRM, and project management software. |
10 Best Employee Experience Software for Retention and Performance
1. PeopleBox
Peoplebox is a powerful and flexible employee experience platform trusted by more than 500 HR leaders from over 60 countries. It fully automates the process of capturing employee feedback and performance data, alleviating the pain of running review and engagement cycles.
It provides several engagement options and surveys, along with several templates, to help you get started quickly. Peoplebox is purpose-built for organizations that need frequent employee feedback and want to close the engagement loop.
Key features:
- Employ a collection of ready-to-use, customizable survey templates to capture employee feedback in no time
- Makes it easy to reply to carry on anonymous 1:1 conversations with your employees on feedback and other issues
- Export employee engagement data into insightful and visually pleasing PowerPoints in just a click
- Use advanced analytics and segmentation to help users focus on low-rated managers and accelerate the engagement process
- Create custom questions and drivers
Pricing
- Talent Management Plan: Starts at $7/month per user billed annually
- OKR Platform: Starts at $8/month per user billed annually
- Full Suite – Professional: Starts at $12/month per user billed annually
- Full Suite – Premium: Starts at $15/month per user billed annually
- Enterprise Plan: Custom Pricing
Via PeopleBox
2. Hubstar
Via Hubstar
Hubstar is a space utilization and occupancy management platform to help you create a positive workspace for your hybrid employees. It lets you maximize office space to ensure best employee experiences with better space utilization, and data-backed occupancy and office insights.
Key features:
- Foster belonging through relationship-building amenities, creative gatherings, and real-time occupancy management
- Let employees use a virtual assistant to find optimal times to come to the office, book desks, coordinate schedules, and build community groups
- Enable advanced booking of all office resources, including lockers, parking spots, sleep pods, and focus booths
Pricing
- Custom pricing
3. Lattice
Via Lattice
Lattice is a people and performance management tool that uses capabilities like pulse surveys, employee feedback collection, and eNPS to improve employee experiences through feedback and data collection.
Key features:
- Understand your survey findings better by comparing them against 90 engagement benchmarks from companies of similar industries, regions, or sizes
- Use Lattice AI to access key engagement driver analysis, feedback trends, and research-backed suggested actions upon survey completion
- Collaborate with managers to address engagement survey feedback, uncover innovative ideas, understand employees’ perspectives, and directly tackle issues while ensuring employee anonymity
Pricing
- Performance Management + OKRs & Goals: $11 person/month
- Engagement: +$4 person/month
- Grow: +$4 person/month
- Compensation: +$6 person/month
Via Lattice
4. PerformYard
Via PerformYard
PerformYard is a performance management and employee goal-setting platform that facilitates meaningful employee conversations through customizable review templates, continuous feedback, and powerful surveys to measure engagement and satisfaction.
Key features:
- Use the PerformYard Engagement Survey to anonymously measure employee sentiment, focusing on seven key factors linked to performance
- Visualize employee sentiment on an intuitive dashboard that tracks changes over time and breaks down responses by employee cohort
- Identify satisfaction trends among employees in various departments, teams, and other categories
Pricing
- Performance Management: $5-10 per person/month
- Employee Engagement: +$1-3 per person/month
Via PerformYard
5. Zendesk
Via Zendesk
Zendesk, a customer service and sales platform, has an employee service module that lets employees seek support and offer feedback through self-service and personalization. Using Zendesk’s AI and advanced automation capabilities, it becomes easy for HR and IT to offer great employee service throughout their lifecycle.
Key features:
- Let employees use an omnichannel ticketing system to seek support from multiple platforms
- Relieve employees of repetitive and minor tasks by quickly providing relevant answers for fast resolutions with Zendesk bots
- Maintain an expansive library of easily referenced information with knowledge bases, including FAQ software
Pricing
- Support Team: $19 per agent/month
- Support Professional: $55 per agent/month
- Support Enterprise: $115 per agent/month
- Additional custom plans are available for enterprises.
Via Zendesk
6. Zoho Desk
Via Zoho Desk
Zoho Desk, a cloud-based customer service software, also lets you service your employees and create friction-free employee experiences. Employees can use the platform to have omnichannel, guided conversations with the right staff to resolve issues or raise tickets. You also get built-in analytics and automation for insights and faster issue resolution.
Key features:
- Measure and track customer/employee happiness in each interaction, and optimize your service experience to deliver more happiness in every ticket consistently
- Identify the sentiment behind each ticket with Zia, Zoho’s AI assistant, adding context for agents to prioritize and craft the best response
- Enable employees to find quick answers on their own with guided conversations and the new ASAP plugin to embed these capabilities into your websites and mobile apps
Pricing
- Free: For up to 3 agents
- Standard: $15.55 per user per month
- Professional: $25.12 per user per month
- Enterprise: $38.29 per user per month.
Via Zoho Desk
7. Culture Amp
Via Culture Amp
Culture Amp brings together a set of tools to help improve employee engagement and performance. It provides tools to conduct employee surveys, gather feedback, and analyze data to enhance company culture. It also lets you track employee satisfaction, identify areas for improvement, and implement strategies to boost overall engagement and productivity.
Key features:
- Access over 40 customizable, scientifically-backed survey templates on topics such as engagement, belonging, inclusion, employee onboarding or exit
- Receive early warnings of potential turnover with Retention Insights and take data-driven actions to retain valuable employees
- Employ a Focus Agent to evaluate employee engagement feedback and pinpoint areas for action
Pricing
- Custom pricing
Via Culture Amp
8. WorkTango
Via WorkTango
WorkTango lets you create surveys, discover recognition, and reward your employees’ hard work and effort. There are a variety of surveys and feedback loops to choose from as well as benchmarks to track how you fare against similar companies. It also packs features to keep track of employees’ mental and physical health.
Key features:
- Streamline employee recognition with high-fives, comments, emojis, and GIFs to build a culture of recognition and automated anniversary and milestone celebrations
- Easily offer employees a variety of local reward options with WorkTango’s industry-leading pre-configured marketplace
- Get real-time insights with manager dashboards and help leaders understand team sentiment. Access and interpret feedback quickly with a summary of responses
Pricing
- Custom pricing
Via WorkTango
9. Kudos
Via Kudos
Kudos are meant to recognize and appreciate your employees for their hours of hard work. It presents an extensive range of rewards for employees, from gift cards and coupons to merchandise and experiences. This is powered by Kudos’ deep insights and analytics that let you monitor employee performance, reward what’s deserving, reduce churn, and keep your employees happy.
Key features:
- Keep your employees happy with consistent peer recognition and remind employees of a shared goal with the Kudos Wall
- Create and give awards that resonate with your company culture, business objectives, and brand
- Strengthen team bonds by creating image galleries in the Kudos app to celebrate important moments, showcase big wins, and capture life within your organization
Pricing
- Custom pricing
10. Workvivo
Via Workvivo
Workvivo is like Facebook for your company’s workforce. It’s an employee experience platform that lets employees create more meaningful relationships with one another, share information about work and life, celebrate wins, and build a thriving culture. It offers features like chatting, podcasts, newsletters, live streams, and more to help employees build a life and connection with your team beyond office walls.
Key features:
- Celebrate achievements with public shout-outs and recognize both individual and team successes
- Promote two-way transparency between employees and employers with multimedia content right from the leadership for maximum reach and engagement
- Use the Spaces feature to allow employees to interact and talk about shared interests tp foster cross-location and cross-departmental collaboration
Pricing
- Custom pricing
Via Workvivo
Amp up your Employee Experience with Peoplebox
With such high discontent among employees, you can’t compromise on their experience. To ensure your employees enjoy working with you, start engaging with them using Peoplebox.
Peoplebox comes with all the necessary features to help you connect with your employees. It provides performance reviews, 1:1 meetings, 360-degree feedback, and pulse surveys to engage your employees effectively.
Your employees also have a platform where they feel heard and valued. Peoplebox’s advanced analytics and seamless integrations ensure that every aspect of the employee experience is covered. From setting and tracking OKRs to running automated performance reviews and receiving continuous feedback, Peoplebox makes managing employee experience effortless and impactful.
Don’t let employee dissatisfaction hinder your company’s growth. Take action today to create a thriving, engaged workforce. Request a demo today and start building a happier, more productive workplace.
